Terms, refunds & privacy

Reservation terms

These terms govern your reservation of the First Contact Tactile Glove (the “Glove”) from Ontologen, Inc. (“we,” “us”). By placing a reservation, you agree to them.

• Your reservation. A reservation requires a $200 deposit per pair, and you choose how many pairs at checkout. It reserves those pairs from an early production batch. It is not a final sale and does not transfer ownership until your Gloves ship and any balance is paid.
• The deposit applies to your purchase. The full $200 for each pair is credited toward the final price of that pair, and the whole deposit is fully refundable — see Refunds & cancellation.
• Estimates, not guarantees. Ship windows, pricing, and specifications on this site are current estimates and may change as the product is finalized.
• Final order. When your batch is ready, we’ll email you to confirm configuration, final price, shipping, and any applicable taxes, and to obtain your authorization before charging any remaining balance. You may cancel for a full refund if the final terms don’t work for you.
• Accurate information. You must be able to enter a binding contract and provide accurate details. Your reservation is tied to the email used at checkout.
• Limits and abuse. We may limit how many pairs one person or organization can reserve, and we may decline or cancel a reservation that appears duplicative, automated, or abusive. If we cancel a reservation on this basis, we refund that deposit in full — the same 100% refund described in Refunds & cancellation.
• Governing law. These terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules.

We may update these terms; the version in effect when you reserved governs your reservation.

Refunds & cancellation

Your reservation is fully refundable. Here is exactly how that works.

• Estimated ship window. We currently estimate the first Gloves will ship at the end of Q3 2026. This is a good-faith estimate, not a guaranteed date.
• Cancel any time before shipment. You may cancel for any reason at any time before your Gloves ship and receive a 100% refund of your deposit — the full $200 for every pair you reserved.
• If we’re delayed. If we can’t ship within the estimated window, we’ll email you a revised date. You can accept it or cancel for a full refund. If you don’t consent to the new date, you’re entitled to a full refund.
• How refunds are issued. Refunds go back to your original payment method within 7 business days of your cancellation. We refund the full deposit and never deduct payment-processing or other fees.
• How to cancel. Email sales@firstcontact.xyz from the address on your reservation, or reply to your Stripe receipt. Include the name and email used at checkout.

Payments are processed by Stripe. Once a refund is issued, the time it takes to appear on your statement depends on your bank.

Privacy

This explains what we collect when you reserve a Glove and how we use it.

What we collect

The email address and name you provide, any reservation details you enter (such as hand, size, or use case), and basic technical data (such as browser type and IP address) when you visit the site.

Payments

Card payments are processed by Stripe. We never see or store your full card details — Stripe handles them under its own PCI-DSS security and privacy terms.

Analytics

We use Vercel Web Analytics to see how the site is used. It records aggregate visit data — the page viewed, the site that referred you, and your country, device type, browser, and operating system. We use this to understand which pages people read; we do not use it to identify individual visitors or to build advertising profiles.

How we use it

To process and manage your reservation, send receipts and build/ship updates, provide support, and meet our legal and accounting obligations. We do not sell your personal information.

Who we share it with

Service providers who help us operate — currently Stripe (payments) and Vercel (site hosting and analytics) — under confidentiality obligations, plus authorities where the law requires it.

Retention

We keep reservation and transaction records for as long as needed for your reservation and for tax and legal requirements, then delete or anonymize them.

Your choices

You can ask us to access, correct, or delete your information, or unsubscribe from updates, by emailing sales@firstcontact.xyz.

Contact

Ontologen, Inc. · sales@firstcontact.xyz